Our technical support can only help users of licensed versions of PROMT products. You can connect us:
Technical support is available from Monday to Friday. In limited mode, support may be provided outside business hours or weekends.
Before directing a question to technical support, please consult this
FAQ.
Perhaps it can already offer a solution to your problem.
Note!
Please have the following information at hand before contacting technical support:
- The complete name of your PROMT product (including translation direction and version number), license number (for paid products), which you can find in the licensing agreement (box version) or in the email you received (download version).
- Name of your operating system, installed service packs, localization and regional settings.
- Brief description of your problem and what you did before the problem occurred.
- Brief description of the steps you took to try to address the problem.
- The exact text or a screenshot of any error message you received.
PROMT provides technical support for corporate solutions under the following conditions:
- Support is available from Monday to Friday. In limited mode, support may be provided outside business hours or weekends.
- When contacting technical support, please provide us with your User ID, and if you have a prioritized support agreement, the complete name of the product and your license number, found in the printed version of your licensing agreement.
-
Prioritized support is available for the
corporate users of PROMT
who have signed the prioritized support contract, for the duration of one calendar year from the moment of product activation or from the moment you first contacted technical support.
- The standard turnaround time is one business day for prioritized users, and three business days for all other users. If you send a question via email, you will get an automatic confirmation of your request.
-
To renew your prioritized support agreement, you need to send a request to PROMT at
corporate@promt.com no later than 30 (thirty) days before your current agreement expires.
If you do not renew your prioritized support agreement, you will continue to receive technical support according to the standard terms and conditions of PROMT.